PSYCHWEST, INC TERMS OF SERVICE

TERMS OF SERVICE

Last updated October 11, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Psychwest, Clinical & Forensic Psychology, Inc. (“Company,” “we,” “us,” “our”), a company registered in California, United States at 1445 BUTTE HOUSE RD., STE. F, YUBA CITY, CA 95993.
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We operate the website http://WWW.PSYCHWEST.COM (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”). You can contact us by phone at 530-751-1122, email at psychwestinc@psychwest.com, or by mail to 1445 BUTTE HOUSE RD., STE. F, YUBA CITY, CA 95993, United States. These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Psychwest, Clinical & Forensic Psychology, Inc., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by psychwestinc@psychwest.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are permitted to use the services only when guided by the registered user; no persons under the age of 18, however, are permitted to register for the Services as a subscriber.
We recommend that you print a copy of these Legal Terms for your records.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Our subscription-based Mental Competency Assessment & Training (MCAT) Program provides agencies with the training materials and resources needed to independently run a successful competency restoration program. We provide organizations with the tools needed for them to obtain the competency of juveniles and adults involved in the criminal justice system.
The Mental Competency Evaluation Scale (MCES) and Juvenile-Mental Competency Evaluation Scale (J-MCES) are the primary assessment instruments utilized for competency to stand trial.
In the course of using our services for the MCAT Program and for scoring, interpreting, and report writing on the Mental Competency Evaluation Scale (MCES) and Juvenile-Mental Competency Evaluation Scale (J-MCES), we acknowledge the sensitive nature of the data being handled. We take the utmost care to respect and safeguard personal information. When submitting data for a client who falls under the purview of the Health Insurance Portability and Accountability Act (HIPAA), we highly recommend using only first names or altering last names to avoid inclusion of full identifying information. We may retain baseline scores of clients for the purpose of comparing future assessment results. This data may be stripped of identifying information before it is saved in our system. In circumstances where full identifying information is used, a Confidential Release of Information form must accompany the test to be scored, and this form must be provided by the subscribing user. Please note, the client associated with the testing information is not considered our client. As a result, our organization is not responsible for any breach of confidentiality or transmission of identifying information. The subscribing user bears the responsibility for maintaining the confidentiality of their client’s information and should adhere to all applicable HIPAA regulations and guidelines when submitting data for scoring. By using our services, you confirm that you understand and agree to this policy. For further information or for any privacy-related concerns, please contact our privacy officer.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. The Content and Marks are provided in or through the Services “AS IS” for your internal business purpose only.
The Mental Competency Evaluation Scale (MCES) and Juvenile-Mental Competency Evaluation Scale (J-MCES) are the primary assessment instruments utilized for competency to stand trial.

Your use of our Services

Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:
  • access the Services; and
  • to only download or print a copy of any portion of the Content to which you have properly gained access. You do not have exclusive rights to download, print, or copy any content or copyrighted material that is not permitted. See “PROHIBITED ACTIVITIES” for further details.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to psychwestinc@psychwest.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you regarding the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately (see Section 20).

Your submissions

Please review this section and the “PROHIBITED ACTIVITIES” section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its
unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
  • confirm that you have read and agree with our “PROHIBITED ACTIVITIES” and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
  • warrant that any such Submission are original to you or that you have the necessary rights andlicenses to submit such Submissions and that you have full authority to grant us the above- mentioned rights in relation to your Submissions; and
  • warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions, and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

3. MANDATORY ATTRIBUTION IN PROFESSIONAL REPORTS

As a subscriber to the Mental Competency Assessment & Training (MCAT) Program and/or the Mental Competency Evaluation Scale (MCES) and/or the Juvenile-Mental Competency Evaluation Scale (J-MCES) provided by Psychwest, Inc., you shall indicate the use of our tools and methodologies in your professional reports.

Mental Competency Assessment & Training (MCAT) Program

If you intend to report in your professional reports that you utilized our material to work with a client to become competent to stand trial, you shall include the following statement:

‘This training material content in this report was conducted using the methodologies and resources provided through the Mental Competency Assessment & Training (MCAT) Program by Psychwest, Inc. (psychwest.com). All proprietary tools, techniques, and materials used are subject to the intellectual property rights of Psychwest, Inc.’

Mental Competency Evaluation Scale (MCES) / Juvenile-Mental Competency Evaluation Scale (J-MCES)

If you intend to include the results of the MCES/J-MCES assessment in your professional reports, you shall include the following statement:
‘The scores presented in this report are based on the Mental Competency Evaluation Scale (MCES)/Juvenile-Mental Competency Evaluation Scale (J-MCES) and reflect the independent administration and interpretation by the undersigned evaluator.’

4. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account (see Section 20) and refuse any and all current or future use of the Services (or any portion thereof).

5. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We may require you to change a username, or change it for you, if we determine, in our sole discretion, that it is inappropriate, obscene, or otherwise objectionable. We will tell you the new username at the email address on file. Changing a username does not affect your account or your purchases.

6. PURCHASES AND PAYMENT

We accept the following forms of payment:
– Visa
– Mastercard
– American Express
– Discover
– Google Pay
– Apple Pay
– Direct Deposit
– Government Contracted Checks
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

7. CANCELLATION

Subscribers to the Mental Competency Assessment & Training (MCAT) Program and/or the Mental Competency Evaluation Scale (MCES) and/or the Juvenile-Mental Competency Evaluation Scale (J- MCES) may cancel their annual subscription within the first 10 days for a full refund if they find themselves unsatisfied with our services. However, beyond this 10-day grace period, no refunds will be issued.
In the event that a subscriber wishes to terminate their subscription after the 10-day trial period, they have the freedom to do so. You can also ask us to delete your account; see “Canceling is different from deleting your data” below. However, please note that refunds are not automatically granted upon cancellation. Each request for a refund will be evaluated individually, and granting of such will be at the sole discretion of Psychwest, Inc.
In the case of subscription cancellation, no automatic renewal for the next annual term will take place. For individual mental competency to stand trial assessments using the Mental Competency Evaluation Scale (MCES) or the Juvenile-Mental Competency Evaluation Scale (J-MCES), no refunds will be provided for any tests that have already been scored, interpreted, and written. Similar to subscription cancellations, any request for a refund will be considered on a case-by-case basis and is subject to the discretion of Psychwest, Inc.
Please feel free to contact us at psychwestinc@psychwest.com or call us at 530-751-1122 if you have any questions or concerns about our cancellation policy.
Canceling a paid subscription. You can cancel the automatic renewal of a paid subscription at any time from the Subscriptions tab of your account: open the menu next to that plan and choose Cancel. Canceling stops future charges; your access continues until the end of the term you have already paid for. Choosing Cancel does not by itself issue a refund; to ask for the 10-day refund described above, contact us at psychwestinc@psychwest.com. Refunds of subscription payments are full refunds; when Psychwest refunds a subscription payment, that subscription ends when the refund is made and does not renew.
Canceling the Free Evaluator Plan. You can cancel the Free Evaluator Plan at any time from the Subscriptions tab of your account: open the menu next to the Free Evaluator Plan and choose Cancel my Free membership. We first show you what you will lose access to, and you confirm that you understand. The cancellation takes effect at once; Psychwest staff do not need to do anything. You lose access right away to the items held in your account, such as digital manuals, Bookcase materials and unused assessment credits, and to Assessment Forms and your Evaluation Clients list. Your account is not deleted: those items, your client records and your order history are kept, and if you rejoin the Free Evaluator Plan with the same login, your access is restored without paying again. Physical record forms already delivered to you remain yours. If your Free Evaluator Plan supports your own agency account, you can still cancel it here without emailing us. Access supplied only by that Free plan ends, but your account and agency records are kept; this cancellation does not start the agency-removal process in Section 31. If your login is also tied to another agency’s staff, contact us so we can protect that connection and explain how you can rejoin.
Canceling is different from deleting your data. To ask Psychwest to delete your account and personal information entirely, see “User Rights” in our Privacy Policy.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1><1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “perns”).
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services. • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
• Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
• Use a buying agent or purchasing agent to make purchases on the Services.
• Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
• Use the Services to advertise or offer to sell goods and services.
• Sell or otherwise transfer your profile.
• Unauthorized Copying or Distribution: Users shall not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any company product or service unless we give you explicit permission to do so.
• Illegal Activities: Use of our services for any illegal activities or to violate any laws in your jurisdiction is strictly prohibited.
• Impersonation: Impersonating another user or providing false identity information is not permitted.
• Unauthorized Access: Users shall not attempt to gain unauthorized access to our systems or networks.
• Interference with Services: Any activity that interferes with or disrupts the services or servers or networks connected to the services is prohibited.
• Data Mining, Scraping or Unauthorized Copying: The use of automated systems or software to extract data from our website, applications, or services is not permitted. Unauthorized copying or reproduction of content in any format – including, but not limited to, printed, digital, screenshots, photocopying, recording, or any other method – is strictly prohibited without explicit authorization from Psychwest, Inc.
• Malicious Code: Users shall not transmit any viruses, malware, or other types of malicious software.
• Harassment or Abuse: Harassing, threatening, or abusing other users or staff in any way will not be tolerated.
• Violation of Privacy: Violating the privacy rights of other users or obtaining personal information without consent is strictly forbidden.
• Restricted Commercial Activity: While users are permitted to use our services for commercial activities, such use is strictly limited to the scope of their subscribed and licensed plan. Users are prohibited from using our services for any commercial activity beyond what their subscription and license allows. Any activity necessitating a broader scope would require an immediate upgrade to a higher subscription model. For example, under the “Standard” Plan, license is granted for up to 3 users to access the training material and to provide training for up to 12 clients. If the number of users or clients exceeds these limits, an immediate upgrade is necessary. Therefore, any commercial use of our services beyond the limits of a user’s licensing subscription plan is strictly prohibited.
• Sharing Account Credentials: Users are strictly prohibited from sharing their account login credentials with other individuals. Each subscription plan is intended for a designated number of users and each user should have their unique login credentials. Sharing of login information is considered a breach of this agreement and may result in immediate suspension or termination of the account under Section 20 and potential legal consequences.
Please feel free to contact us at psychwestinc@psychwest.com or call us at 530-751-1122 if you have any questions or concerns about our cancellation policy.

9. SUBSCRIPTION TIERS AND SCOPE OF USE

1. Free Evaluator Subscriber Tier

This is a non-paid subscription that grants limited access to the Services.
Scope of Commercial Use: Subscribers in this tier may use the MCES and J-MCES assessment tools for commercial purposes only when a corresponding official record form and other testing materials are purchased from us for each individual assessment administered.
Pricing and Discounts: As a non-paid member, you are not qualified to receive discounted membership prices on testing materials, record forms, or other related services. All purchases will be at standard, non-member rates.
Limitations of Liability: As this is a free service, the limitations of liability and disclaimers of warranties apply to the fullest extent. We provide no guarantees regarding the availability or functionality of services for this tier.

2. Paid Evaluator Subscriber Tier

This is a paid subscription for individual licensed practitioners.
Discounted Rates: As a benefit of this subscription, you are eligible for discounted rates on certain testing materials and other related services. These discounted prices are a benefit of an active subscription and are subject to change without prior notice.
Scope of Discounts: We reserve the right to determine which materials and services are eligible for a discount, and said discounts may not apply to all available items. Discounts are valid only for subscribers with an account in good standing.
3. Agency Subscription Tier This is a paid subscription that grants a license to an entity, such as an organization or facility, for use by a designated number of its employees or agents (“users”).
User and Client Limits: The number of users permitted to access the training material and the number of clients who can be trained are strictly limited by the terms of the specific subscription plan purchased (e.g., “Standard” Plan). The agency must upgrade its subscription plan if these limits are exceeded.
Agency Responsibility for Users: The subscribing agency is fully responsible for managing its users’ access and for ensuring that all users under its license read, understand, and comply with all of these Legal Terms. An agency may archive a user, which removes that user from its staff. While the user is archived, the agency may permanently delete that user’s login, but only if the login holds nothing listed at the start of Section 31 and is not suspended under Section 20. This is the agency’s decision: Psychwest does not review it or email the person first.
Breach by an Agency’s User: A breach of these Legal Terms by any single user operating under an agency’s subscription may, at our sole discretion, be considered a breach by the entire agency. This may result in the immediate suspension or termination of the entire agency’s subscription account and access to the Services, as described in Section 20, without a refund. The agency’s account and records are locked, not deleted, and its renewal charges stop. We may also lock the logins of the agency’s users. Telling the agency’s users is the agency’s responsibility; Psychwest does not contact them about the suspension (see Section 20).

10. USER GENERATED CONTRIBUTIONS

The Services does not offer users to submit or post content.

11. CONTRIBUTION LICENSE

You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings). By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

12. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third- Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third- Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

13. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without liability, to remove from the Services or otherwise disable files and content that are excessive in size or are in any way burdensome to our systems, except files and records within the limits of a plan you have paid for, such as a Data Storage plan; where we reasonably can, we will tell you first and give you a chance to download them; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

14. TEST ADMINISTRATION

Those utilizing the Mental Competency Evaluation Scale (MCES) or the Juvenile-Mental Competency Evaluation Scale (J-MCES) should be licensed practitioners who have met the necessary requirements, education, and training to provide mental competency to stand trial evaluations for court-connected forensic cases. These individuals must have read and understood all scoring criteria before administering these assessments.
If a user does not feel adequately trained or comfortable administering these tests, they should seek additional training before proceeding. If necessary, Psychwest Inc. can be contacted regarding queries or concerns, and further advanced training or guidance may be purchased if required. If the practitioner is unsure about how to score the client’s test, they agree to seek further consultation.
Psychwest Inc. reserves the right to verify the credentials of all users and may request additional information related to education and training for this purpose. We are not responsible for individuals who are practicing without the proper credentials, and any applicable laws for practicing psychology without the correct credentials may apply. Psychwest Inc. is not liable for any user misrepresenting their credentials and training.
If improper usage of the MCES or J-MCES is discovered, Psychwest Inc. may suspend or terminate the user’s access under Section 20 and cease all professional contact other than notices about the user’s account, billing and purchases. Any subscribers unsure if they meet the necessary credentials or require additional education and training to administer this assessment should contact Psychwest Inc. for clarification.
Psychwest Inc. will grant access to the testing material to subscribing members who indicate they meet the appropriate credentials and training requirements. Those who are not subscribed to the testing material may not use the subscribing member’s credentials and must go through a separate individual credential confirmation process.

15. MCES AND J-MCES LICENSE AGREEMENT AND ATTESTATION POLICY

If you are an organization, facility, or individual practitioner, you will be required to attest that you have a trained, licensed, and qualified practitioner under the state or jurisdiction where you are utilizing MCES/J-MCES assessments. Qualified individuals typically include psychologists, psychiatrists, or other doctorate-level practitioners who have experience working with the court and understand mental competency to stand trial legal statutes in their respective jurisdiction. At the time of signing up to become an approved evaluator, whether a subscriber or non-subscriber, you will be asked to confirm and attest to the following terms and conditions:
1. I attest that I am a licensed practitioner, or have a valid licensed practitioner, who is qualified to perform mental competency evaluations in my respected jurisdiction and have the necessary experience required to perform such evaluations. I/We understand that if we are not qualified to perform such services, we will cease performing these examinations until we find another qualified practitioner to perform such services.
2. I agree to provide a valid license number and specify the state in which the license is valid. If at any time my license becomes invalid or no longer qualify to perform such evaluations under
3. I attest that I have the necessary experience and education in forensic psychology, including court experience and an understanding of the mental competency to stand trial laws in my state. If I lack any of these qualifications, I will obtain the required training and experience
4. I agree to comply with all relevant laws and regulations governing the administration of mental competency evaluations in my jurisdiction.
5. I understand that the MCES/J-MCES assessments are proprietary tools, and I will use them in accordance with the guidelines and instructions provided by Psychwest, Inc.
6. I acknowledge that any misuse or misrepresentation of qualifications may result in the termination of access to MCES/J-MCES assessments and potential legal action.
By agreeing to these terms, I affirm that all information provided is accurate and that I will uphold the highest standards of professional practice in the administration of MCES/J-MCES assessments.

16. MCAT PROGRAM TRAINING SUBSCRIPTION LICENSE AGREEMENT AND ATTESTATION POLICY

As a subscriber to the MCAT Program Training Program, you are required to attest that you adhere to the strict licensing subscriber criteria outlined in your subscription agreement. This includes ensuring that only licensed subscribed users (trainers) have access to the MCAT Program material and that sharing of login credentials is strictly prohibited. Additionally, you agree to provide training services only to the number of clients you are licensed for during any given calendar month. Clients counted toward your monthly total must be officially enrolled in the MCAT Program at any point during that month, regardless of training attendance or session completion. If your agency exceeds the licensed client limit at any time, you are required to either discharge an existing client prior to enrolling a new one or upgrade your subscription accordingly.
For example, a subscribing organization may not exceed the maximum number of licensed users (trainers) who are permitted to access and facilitate the training material, nor may they train more clients than the maximum allowed during any single calendar month. If the number of active users or enrolled clients exceeds the licensed limit, the agency must upgrade their subscription. Any applicable upgrades will be prorated accordingly.
Any purposeful or misleading actions, including falsifying information related to the licensed subscription services, may result in the termination of services and/or legal action. If you, the identified subscribing agency, are unclear about your licensing agreement or require further clarification, you shall contact Psychwest, Inc. for guidance on whether an upgrade to your subscribing license agreement is necessary.
By agreeing to these terms, you affirm that all information provided is accurate and that you will uphold the highest standards of compliance with the MCAT Program licensing requirements.

17. MCES AND J-MCES LIMITATION AND RESEARCH NOTICE

The Mental Competency Evaluation Scale (MCES) and the Juvenile-Mental Competency Evaluation Scale (J-MCES) are assessment tools that have been utilized in a range of legal contexts and have been used and accepted by courts as instruments for evaluating mental competency to stand trial. These assessments have been systematically derived and standardized procedures are in place for their use. However, it’s important to note that continued qualitative and quantitative validation of these instruments is ongoing and they are subject to periodic updates, modifications, and the development of new normative data.
While these assessments have been applied in program evaluations, with T-scores and percentiles derived accordingly, they have yet to undergo peer review through established journal articles.
By proceeding to use the MCES and J-MCES, you acknowledge these limitations. Any and all final opinions that you may offer to others (including, but not limited to, the examinee, outside agencies, attorneys, courts, etc.) as a result of the utilization of these instruments are your responsibility alone.
While these tests provide both qualitative and quantitative information, along with general interpretive guidelines, the ultimate decision-making responsibility, whether it resides with you, another agency, or in a court forensic setting, belongs solely to the decision-maker. Neither the instruments themselves nor Psychwest, Inc. bear any liability for these decisions.

18. INDUSTRY-SPECIFIC COMPLIANCE: HIPAA NOTICE

In the course of using our services for scoring, interpreting, and report writing on the Mental Competency Evaluation Scale (MCES) and Juvenile-Mental Competency Evaluation Scale (J-MCES), we acknowledge the sensitive nature of the data being handled. We take the utmost care to respect and safeguard personal information.
When submitting data for a client who falls under the purview of the Health Insurance Portability and Accountability Act (HIPAA), we highly recommend using only first names or altering last names to avoid inclusion of full identifying information. We may retain baseline scores of clients for the purpose of comparing future assessment results. This data may be stripped of identifying information before it is saved in our system.
In circumstances where full identifying information is used, a Confidential Release of Information form must accompany the test to be scored, and this form must be provided by the subscribing user.
Please note, the client associated with the testing information is not considered our client. As a result, our organization is not responsible for any breach of confidentiality or transmission of identifying information. The subscribing user bears the responsibility for maintaining the confidentiality of their client’s information and should adhere to all applicable HIPAA regulations and guidelines when submitting data for scoring.
By using our services, you confirm that you understand and agree to this policy. For further information or for any privacy-related concerns, please contact our privacy officer.

19. CLIENT CONFIDENTIALITY AND DE-IDENTIFICATION

To protect the privacy of the individuals our subscribers and partnered agencies serve, and to support compliance with the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable privacy laws, the Services are designed to operate on a de-identified basis. When creating, managing, or submitting client records through the Services, you agree that:

  • De-identified codes only. Each client must be identified solely by an arbitrary code or pseudonym assigned and controlled by your agency. You must not enter a client’s real name, initials, date of birth, or any other information that could be used, alone or in combination, to identify the individual.
  • Your agency retains the key. Any key or record linking a code to an actual individual must be created, controlled, and securely maintained by you or your agency. Psychwest does not request, receive, or store this linking information.
  • Psychwest does not receive identifying information. Because client records are de-identified before they reach the Services, Psychwest does not collect or maintain protected health information or other personally identifying details about your clients.
  • Your responsibility. You and your agency are solely responsible for ensuring that all client information entered into the Services is properly de-identified, for obtaining any consents required under applicable law, and for safeguarding any key you maintain.

By using the client-management features of the Services, you attest that the information you enter is de-identified and contains no real name, initials, or other identifying details, and that your agency retains any key linking the record to the individual. This approach keeps client records de-identified within our systems and helps both Psychwest and our partnered agencies meet their respective privacy and HIPAA obligations.

20. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY SUSPEND OR TERMINATE YOUR USE OF OR PARTICIPATION IN THE SERVICES AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION, AND WE MAY REMOVE ANY CONTENT YOU POSTED THAT VIOLATES THESE LEGAL TERMS. A SUSPENDED OR TERMINATED ACCOUNT IS LOCKED: YOU CANNOT SIGN IN OR USE THE SERVICES, BUT THE ACCOUNT AND ITS RECORDS ARE NOT DELETED AT THAT TIME. IF THE ACCOUNT HAS A PAID SUBSCRIPTION, WE STOP ITS FUTURE RENEWAL CHARGES. REFUNDS, IF ANY, ARE HANDLED UNDER SECTION 7, OR UNDER SECTION 9 FOR A BREACH BY AN AGENCY’S USER. WHILE AN ACCOUNT IS LOCKED, YOU MAY STILL EMAIL US FOR COPIES OF YOUR INVOICES OR TO MAKE A REQUEST UNDER OUR PRIVACY POLICY. IF WE SUSPEND OR TERMINATE THE ACCOUNT THAT HOLDS AN AGENCY SUBSCRIPTION, THE AGENCY’S STAFF KEEP THEIR ACCESS UNTIL THE END OF THE TERM ALREADY PAID FOR UNLESS WE ALSO SUSPEND THEM (FOR EXAMPLE UNDER SECTION 9). TELLING THE AGENCY’S STAFF, INCLUDING ITS OTHER SUPER ADMINISTRATORS, IS THE ACCOUNT HOLDER’S RESPONSIBILITY; PSYCHWEST DOES NOT CONTACT THEM ABOUT THE SUSPENSION. IF WE ALSO SUSPEND A STAFF MEMBER WHO HAS A PAID SUBSCRIPTION OF THEIR OWN, THAT PERSON GETS THE USUAL EMAIL CONFIRMING THAT THE SUBSCRIPTION HAS BEEN CANCELED BECAUSE THEIR ACCOUNT IS LOCKED. IF WE SUSPEND A STAFF MEMBER, THE AGENCY’S PLAN AND ITS OTHER STAFF ARE NOT AFFECTED, AND THE AGENCY MAY REMOVE THAT PERSON FROM ITS STAFF TO FREE THE SEAT. IF WE LIFT A SUSPENSION, ACCESS IS RESTORED; A RENEWAL WE STOPPED DOES NOT RESTART ON ITS OWN. ANY LATER DELETION OF A SUSPENDED OR TERMINATED ACCOUNT FOLLOWS SECTION 31, EXCEPT WHERE THE LAW REQUIRES OTHERWISE, OR WHERE WE HAVE VERIFIED THAT THE ACCOUNT IS FAKE, SPAM OR A DUPLICATE AND THAT IT HOLDS NO PURCHASES, PAID SEAT OR OTHER CONTINUING RIGHT, NO AGENCY OR CLIENT RECORDS, AND NOTHING WE ARE REQUIRED TO KEEP. IF THERE IS ANY DOUBT, THE ACCOUNT GOES THROUGH SECTION 31.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

21. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. This does not allow us to take away digital materials you have bought for continuing use, such as digital manuals or Bookcase materials. If we must withdraw one, we will give you an updated or equivalent version, or a refund.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

22. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.

23. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

24. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

25. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

26. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGESARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

27. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

28. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Marketing email. You can unsubscribe from our newsletter at any time, without signing in, with the link in any newsletter, or from Email Preferences in your account. If you start a checkout in our shop and do not finish it, we may send you a reminder about your cart; the unsubscribe link in that reminder stops reminders about that cart. Unsubscribing does not affect your account or your purchases. We will still send service emails such as receipts, renewal notices and account notices. When you unsubscribe from our newsletter, we keep a minimal record of your choice so that you are not added back by mistake.

29. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

30. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

31. INACTIVE, DORMANT AND SUSPENDED ACCOUNTS

Accounts that hold something are never removed for inactivity. We will not remove an account because it has not been used if it has any of the following:
• an active paid subscription, or one canceled but still within its paid term;
• the Free Evaluator Plan;
• anything you paid for that you can still use, however long ago you bought it, such as assessment credits, add-ons, digital manuals, Bookcase materials, course access or prepaid course seats;
• a staff seat on an agency account that is still active, or ownership of an agency account;
• a purchase in the last two years.
Dormant accounts. If an account has had no sign-in, purchase, renewal, use by its agency’s staff, or email reply or click from a person for five years, we may mark it dormant. A dormant account stops receiving marketing and optional emails; we still send receipts and billing, renewal, security and account notices. Nothing is taken away. Signing in ends dormancy at once, but does not re-subscribe you to marketing email you had stopped.
Empty accounts. An account that holds nothing listed above and has had no sign-in for at least two years may be listed for review. The account keeps working while it is listed. Before we remove an empty account this way, we email the address on file, and you have at least 30 days to sign in and keep the account. Signing in at any time before removal keeps it. If our email cannot be delivered, we do not treat that as agreement to removal. This removal is approved by Psychwest staff; it is never automatic.
Canceled Free Evaluator Plan. If you cancel the Free Evaluator Plan, your account is kept, with everything in it; canceling is not a request to delete your account. If the account holds nothing else listed at the start of this section, it is treated like any other empty account: once no one has signed in for two years it may be listed for review, and before any removal we email you and you have at least 30 days to sign in and keep it. If it still holds something you paid for, it is not removed for inactivity. Rejoining the Free Evaluator Plan with the same login restores your access. If your own agency depended on the Free plan, its records are also kept; canceling that Free plan does not start the 12-month agency-removal process below.
Agency accounts whose plan has ended. Except for agency records kept after cancellation of the Free Evaluator Plan as described above, if an agency has had no active plan for 12 months, we email the account holder. If no plan is started within 30 days, Psychwest staff may approve deleting that agency’s client records, client sheets and its staff logins. We never delete the account holder’s own account this way, or the login of anyone who holds anything listed at the start of this section, has records or dependencies we must keep, or whose account is suspended under Section 20.
Suspended or terminated accounts. An account suspended or terminated under Section 20 is locked but kept. Because it cannot sign in, we do not send it inactivity notices asking you to sign in to keep it, and it is never removed automatically, either for inactivity or under the agency paragraph above. If Psychwest staff later decide to remove it, we email the address on file at least 30 days before; in that time you may ask us for copies of your invoices or your information. For the login of a staff member of an agency we have suspended, we send that email to the agency’s account holder instead (see Section 20). An account that holds anything listed at the start of this section is not removed, except at your request under our Privacy Policy or as Section 20 allows. If we lift a suspension, your access returns; a renewal we stopped does not restart on its own.
Reporting that a member has retired or passed away. Family members, colleagues or an agency may contact us at psychwestinc@psychwest.com. We verify the person’s identity and authority before canceling, closing or disclosing anything.
Deleting your account. You may contact Psychwest, Inc. at any time to request full deletion of your account (see Section 32, “Contact Us”, and “User Rights” in our Privacy Policy).
Records we keep. Even after an account is removed, we keep records of orders, invoices, payments and renewal consents for as long as the law requires.

32. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Psychwest, Clinical & Forensic Psychology, Inc.
1445 BUTTE HOUSE RD., STE. F
YUBA CITY, CA 95993
United States
Phone: 530-751-1122
psychwestinc@psychwest.com